Smile back is a Personalized Customer feedback platform through which you can effectively collect reviews, opinions or any data that is important to your business.This in turn helps clients to improve their customer experience and client retention. The system automatically measures and analyzes feedback and has close-loop tools to retain customers better, and to reduce churn.
Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.
The feedback forms can be generated in different languages allowing your customers to give feedback in their preferred language.
Keep your hotel and restaurant branding strong with smile back theme support that enables you to customize the total look and feel according to your own brand. Clients will only see your hotel and restaurant brand which will create stronger brand loyalty.
Multiple report types can be generated in the system for accurate analysis and better understanding of your customer behavior. Feedback is analyzed using key performance indicators and daily report is compiled and actionable information is given to administrator for service improvement.
Smile back will automatically send an Email and SMS to the concerned department at a set time ( Daily reports) with detailed information.
Automatic backup for all the data collected which can be restored easily without any hassles.
• Customer feedback is essential to determine customer's needs and tastes. A happy customer is a retained customer.
• By keeping a finger on the pulse of customers, real insight can be gained on how your customers really feel about the service you deliver.
• It is vital to determine where your services excel or falls short compared to alternatives on the market.
• A platform is needed to gather valuable feedback, while putting the customers through the least amount of trouble, and consuming the least time.
Majority of the time it is hard for the higher management to connect directly with customers, smile back will bring you closer to your customers and management can directly hear what customers have to say. Direct customer engagement will allow business to constantly improve their products and services.
Smile back can help in retaining maximum number of customers by detecting hidden issues in products or services. Certain issues are hard to detect with traditional feedback methods and can lead to lose of customers.
Giving your customers with unique feedback options shows that you care about your customers and want to hear what they have to say. This gives a positive impact on customers knowing that their feedback is taken seriously and further allow them to be honest when they give their feedback.
Timely feedback that leads to better customer services allows your brand to keep a positive image in the market. The constant evolution of product and services gives your brand a better reputation in the eyes of the customers.
Smile back simplifies the entire process of collecting and analyzing the feedback with easy to use system and advanced analytical tools
We can deploy it in simple 5 steps.
Smile back is a Personalized Customer feedback platform through which you can effectively collect reviews, opinions or any data that is important to your business and it helps clients to improve their customer experience and client retention. The system automatically measures and analyzes feedback and has close-loop tools to retain customers better, and to reduce churn.
Rabitech Technologies Pvt Ltd.
Kinfra Hi-Tech Park,Kalamassery
+91 48 46 56 56 65
+91 95 67 30 39 08