SmileBack


Improve your profits by delivering better customer experience

About SmileBack

SmileBack

Smile back is a Personalized Customer feedback platform through which you can effectively collect reviews, opinions or any data that is important to your business.This in turn helps clients to improve their customer experience and client retention. The system automatically measures and analyzes feedback and has close-loop tools to retain customers better, and to reduce churn.

Features

Customizable Surveys

Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.

Multilingual options

The feedback forms can be generated in different languages allowing your customers to give feedback in their preferred language.

Branding

Keep your hotel and restaurant branding strong with smile back theme support that enables you to customize the total look and feel according to your own brand. Clients will only see your hotel and restaurant brand which will create stronger brand loyalty.

Reports & Analytics

Multiple report types can be generated in the system for accurate analysis and better understanding of your customer behavior. Feedback is analyzed using key performance indicators and daily report is compiled and actionable information is given to administrator for service improvement.

Daily report via Email & SMS

Smile back will automatically send an Email and SMS to the concerned department at a set time ( Daily reports) with detailed information.

Backup

Automatic backup for all the data collected which can be restored easily without any hassles.

Our Prices

* Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
When an unknown printer took a galley of type and scrambled it to make a type specimen book.

Need for SmileBack

Why Choose Us?

• Customer feedback is essential to determine customer's needs and tastes. A happy customer is a retained customer.

• By keeping a finger on the pulse of customers, real insight can be gained on how your customers really feel about the service you deliver.

• It is vital to determine where your services excel or falls short compared to alternatives on the market.

• A platform is needed to gather valuable feedback, while putting the customers through the least amount of trouble, and consuming the least time.

Benefits Of SmileBack

Direct Customer Engagement

Majority of the time it is hard for the higher management to connect directly with customers, smile back will bring you closer to your customers and management can directly hear what customers have to say. Direct customer engagement will allow business to constantly improve their products and services.

Customer Retention

Smile back can help in retaining maximum number of customers by detecting hidden issues in products or services. Certain issues are hard to detect with traditional feedback methods and can lead to lose of customers.

Positive Customer Service

Giving your customers with unique feedback options shows that you care about your customers and want to hear what they have to say. This gives a positive impact on customers knowing that their feedback is taken seriously and further allow them to be honest when they give their feedback.

Reputation Management

Timely feedback that leads to better customer services allows your brand to keep a positive image in the market. The constant evolution of product and services gives your brand a better reputation in the eyes of the customers.

Easy Management

Smile back simplifies the entire process of collecting and analyzing the feedback with easy to use system and advanced analytical tools

Ease of deployment

We can deploy it in simple 5 steps.

Our friends and clients


Get In Touch

Drop us a line

About SmileBack

Smile back is a Personalized Customer feedback platform through which you can effectively collect reviews, opinions or any data that is important to your business and it helps clients to improve their customer experience and client retention. The system automatically measures and analyzes feedback and has close-loop tools to retain customers better, and to reduce churn.

Get In Touch

  • Rabitech Technologies Pvt Ltd.

  • Kinfra Hi-Tech Park,Kalamassery

  • +91 48 46 56 56 65

  • +91 95 67 30 39 08

  • contact@rabitech.in

  • www.rabitech.in